We recommend 15-minute sessions once or twice daily. This duration provides optimal therapeutic benefits without overstimulating the delicate eye area, allowing your eyes to recover effectively from strain and fatigue.

Absolutely. The temperature range of 40-42°C is carefully calibrated for safety and comfort. It's warm enough to provide therapeutic benefits whilst remaining gentle on sensitive skin and suitable for most users.

Yes, the SeriEmb Heated Eye Mask works perfectly whether you're sitting, reclining, or lying down. The adjustable headband keeps it securely positioned, making it ideal for bedtime relaxation or afternoon rest periods.

Wipe the surface gently with a slightly damp cloth after use. Avoid submerging in water or using harsh chemicals. Store in a cool, dry place to maintain the device's longevity and performance.

Yes, you can activate heat therapy and massage functions separately or together. This flexibility allows you to customise your treatment based on your specific needs and preferences for each session.

The SeriEmb Heated Eye Mask offers multiple preset massage modes with varying intensities. Cycle through the options to find your preferred comfort level, from gentle relaxation to more invigorating therapeutic massage.

A full charge typically takes 2-3 hours using the included USB cable. The LED indicator shows charging status, and once complete, you'll have approximately one week of daily use available.

Remove glasses before use for optimal comfort and effectiveness. If you wear contact lenses, we recommend removing them beforehand, as the heat and pressure may cause discomfort or affect lens positioning during treatment.